You can go to FHBDestinations.com to view your Priority Miles balance and to make redemptions.

Your Priority Miles will remain active as long as you continue to use your Priority Destinations MasterCard for purchases or redeem your Priority Miles. Your Priority Miles will expire 2 years from your last purchase or your last redemption, whichever was most recent.

There is no cap on Priority Miles, so you can earn as many Priority Miles as you want.

(for World MasterCard cardholders): For more information on any of the travel, insurance, and retail protection services, see the Guide To Benefits that came with your Priority Destinations World MasterCard, or call 1-888-457-8537.

(for World Elite MasterCard cardholders): For more information on any of the travel, insurance, and retail protection services, see the Guide To Benefits that came with your Priority Destinations World Elite MasterCard, or call the VIP Desk at: 1-888-210-6123.

You can apply for Priority Destinations World Elite MasterCard at any First Hawaiian Bank branch or online at fhb.com. We no longer accept new applications for Priority Destinations World Mastercard.

You can redeem your Priority Miles by visiting FHBDestinations.com. If you do not have internet access, you can call:

1-877-668-4662 (World cardholders)

1-877-676-5171 (World Elite cardholders)
 

Yes, either the primary or joint cardholder may redeem their combined CashPoints for their choice of rewards.

Yes, you may transfer your CashPoints to a friend's or family member's account by using the Transfer CashPoints page. The transferred CashPoints are set to the expiration date of the account receiving the CashPoints. To transfer your CashPoints, please log on to the website at www.fhbrewards.com, navigate to the Transfer CashPoints link on left navigation menu, and enter the recipient’s Priority Rewards card account number and last name.

The Priority Rewards[[SM]] Credit Card earns you one (1) CashPoint[[SM]] for every one ($1) dollar of net purchases. Cash advances and balance transfers do not qualify to earn CashPoints. Please refer to the Priority Rewards Program FAQs for more information on the Priority Rewards Program.

There is no cap on the amount of CashPoints you can earn per year on your personal Priority Rewards account.

No, our Priority Rewards program is unique to First Hawaiian Bank and you cannot combine them with airline frequent flyer miles or other loyalty programs to make redemptions or upgrade tickets.

Priority Rewards MasterCard accounts have the option of redeeming for a check or statement credit. Checks are made out to the primary and secondary (if applicable) cardholder on the account.

Yes, please call the Redemption Center at 1-800-868-2856.

YES! To receive airline frequent flyer miles, you should provide your airline frequent flyer number to the agent when you redeem your CashPoints. You must work directly with the airline in question if you forget to provide your frequent flyer number or in cases of any discrepancies.

You may redeem the appropriate level of CashPoints for any destination or class of service. Once a ticket is purchased by the Redemption Center, any upgrades or changes must be made between you and the airline which issued the ticket.

Your CashPoints will expire 24 months from your last credit card purchase or your last redemption, whichever is most recent. Transferred (gifted) CashPoints are set to the expiration date of the receiving account and do not count as redemption activity for the originating or receiving account.

You can log-on to our Redemption Website at www.fhbrewards.com or call our Redemption Center at 1-800-868-2856.

The details of your purchases and the number of CashPoints earned will be shown on your www.fhbrewards.com account. You will also be sent monthly email CashPoints statements to the email address you provide in your www.fhbrewards.com account profile.

Logging on to www.fhbrewards.com is fast and easy:

If you are a New User:

• Go to http://www.fhbrewards.com
• Click on the "New User" link and register your card information
• See your CashPoints and view available rewards.
• Point...Click...Redeem!
   

If you are a Returning User:

• Go to http://www.fhbrewards.com
• Enter chosen User NameEnter chosen Password
• If you don't know your information, click on "Forgot?" and a temporary username or password will be emailed to you.

You'll receive CashPoints for qualifying purchases. Once you accumulate enough CashPoints, you can redeem them for your choice of rewards like gift cards, airline travel, hotel accommodations, cruises, even cash! Use your card for everyday purchases and watch your CashPoints add up!

To activate your card, please do one of the following:

• Contact the number on the sticker on your new card.
• Activate in the FHB Mobile App     
  • Login to your FHB Mobile App and select your credit card or the checking account associated with your debit card     
  • Tap 'Account Details’     
  • Tap ‘Manage Card Account’     
  • Tap ‘Activate Card’

If you suspect fraud on your account, please contact our 24 hour fraud service at (866) 686-4228 to report the transactions and request a replacement card. You may also opt into card alerts to monitor your account and transaction activity. 

Yes, please inform FHB of your travel plans so that we can minimize cardholder disruption while you are traveling. To notify FHB of upcoming travel, please do one of the following:

• Set up a Travel Alert in the FHB Mobile App. This is available for travel starting in the next 30 days.     
  • Login to your FHB Mobile App and select your credit card or the checking account associated with your debit card     
  • Tap ‘Account Details’     
  • Tap ‘Manage Card Account’     
  • Select ‘Set Up Travel Alert’ from the drop-down menu     
  • Select domestic or international travel and input your travel details     
  •  Tap ‘Enable Alert’
• Login to FHB Online Banking and send us a secure message by going to ‘Messages’ then select ‘Travel Notice’ as the message category.
• Contact FHB Customer Service Daily 7AM – 7PM HST at (808) 844-4444 or Toll-Free at (888) 844-4444.

To access or request a copy of your credit card statement, please do one of the following:

• If you are enrolled in e-statements, you may access your credit card statements in FHB Online Banking. See instructions here.
• Contact FHB Customer Service Daily 7AM – 7PM HST at (808) 844-4444 or Toll-Free at (888) 844-4444 or visit the nearest branch for assistance.  Additional fees may apply.
• For iOS users, you may access your credit card statements in the FHB Mobile App     
  • Login to your FHB Mobile App and select your credit card     
  • Tap ‘Account Details’     
  • Tap ‘Manage Card Account’     
  • Tap ‘View Statements’ from the drop-down menu

First Hawaiian Bank constantly strives to ensure the security of your account. If your card is ever lost or stolen, please contact us immediately through our 24 hour customer service line at (808) 847-4444 on Oahu, or toll free at 1 (800) 342-2778. This will prevent further transactions from being authorized on your card.

Your credit card expires on the last day of the month indicated on your credit card. Normally, replacement credit cards are sent during the month prior to the expiration date of your card. If your current card has expired and you did not receive your replacement, please contact us immediately by calling the number on the back of your card or on your statement. If you don’t have the numbers handy, our 24 hour customer service line is 1-800-342-2778. We will assist you in ensuring the safety of your account and help you order a replacement card.

Credit card customers can make a payment every 15 days using our fast, easy, and convenient phone payment service called "Quick Remit" by dialing the number on the back of your card. The availability of this service may be extended to once every 60 days if your last Quick Remit payment is returned. Payments must be made before 5:00pm Eastern Standard to reflect same day crediting. All payments made after 5:00pm EST will be credited as of the following business day. 

Use your Priority Unlimited Mastercard^® on purchases and automatically earn Cash Back. Cash Back will be earned when eligible transactions post to your account. You will earn 2% Cash Back on qualifying purchases if you have an additional qualifying FHB account OR 1.5% Cash Back if you do not. To qualify to receive 2% Cash Back on purchases, your additional qualifying FHB account must be open and in good standing when the transaction posts.  

Cash Back can be redeemed as a statement credit through on-demand redemption, automatic monthly redemption or Mastercard Pay with Rewards^TM, so long as your account is in good standing at the time the redemption is made.

MasterCard Pay with Rewards is a program that allows you to redeem statement credits towards eligible purchases.

When you redeem Cash Back, you will have to enter the amount you wish to redeem. The minimum redemption amount is $25.00. Cash Back cannot be bought, sold, or transferred.

A qualifying FHB account is any FHB personal deposit account (checking, savings, CD, IRA), mortgage, home equity loan, HELOC, or private banking relationship. You must be an owner of the qualifying account. Agents, beneficiaries, custodians, guardians, personal representatives, guarantors, and other types of non-owners are excluded.  Cash Back is accumulated when eligible transactions post to the cardholder’s account.

The latest program agreements are available online at fhb.com. Click here for Priority Unlimited.

You can earn unlimited Cash Back on eligible purchases as long as your account is open and in good standing. See below for what constitutes an eligible purchase.

Eligible purchases are all purchase transactions excluding balance transfers, convenience checks, ATM withdrawals, PIN transactions, money transfers (including P2P payments), quasi cash transactions (including purchases of traveler’s checks, money orders, foreign currencies and cryptocurrencies), lease and loan payments, truck stop transactions, tax payments, gambling transactions, unauthorized or fraudulent charges, finance charges and other card-related fees. See the Priority Unlimited Program Agreement and the Priority Unlimited Credit Card Agreement at fhb.com/unlimited for additional details and restrictions. 

In order to see your Priority Unlimited Cash Back activity online, you must register your account on www.fhbunlimited.com. Look for the Login/Register button on the site and follow the steps to register your account. You cannot register your account over the phone.

You will be emailed a monthly Cash Back balance as of the prior month's end, if you have registered your account at fhbunlimited.com. You can also log into fhbunlimited.com to see your Cash Back earnings, redemptions, and current balance.

Please call the Priority Unlimited Redemption Center toll-free at 833-251-6394.

For any questions about your Priority Unlimited balance, please call the Priority Unlimited Redemption Center toll-free at 833-251-6394.

For other questions about your Priority Unlimited credit card, please call (808) 874-4444 on Oahu or 1-800-342-2778 for the Neighbor Islands, Guam, Commonwealth of the Northern Mariana Islands (CNMI).

No, you will lose all of your Cash Back earnings if your account is closed.

Your Cash Back Balance cannot be assigned, transferred or pledged. If the Card Account is closed in connection with a death or incapacity of the Card Account owner, accumulated Cash Back does not constitute your property and cannot be bought, sold, or transferred in any way. This provision, however, does not apply to jointly held accounts where there is at least one surviving owner of an account. 

All Credit, Debit, and ATM Cards are eligible to enroll in personalized card alerts except for the card types below.

Commercial Card and Business Credit Card accounts that begin with 5569, 5478, and 5199 will automatically receive a limited set of card alerts by email. No enrollment is required.

Visit this page for instructions.

You will receive a verification SMS text message confirming enrollment. If you did not receive the enrollment verification, please contact Customer Service at 1-800-342-2778. Phone numbers without the US country code (+1) are unable to receive card alert SMS text messages.

Manage card alert functionality is available only on the FHB Mobile app.

Card alerts can be personalized for each card on the account for purchase alerts (spend categories, spend limits, out-of-state purchases, online purchases), service alerts (card requests, card activations, above-threshold balances) and updates to card account (contact information).

To opt out of specific card alert(s), visit this page for instructions.  

To opt out of all card alerts:

• Select a credit card or checking account linked to a debit card, and tap “Account Details”
• Tap “Manage Card Alerts”
• Tap “Deactivate" to stop receiving card alerts
• Tap "Save" 

To re-enroll for specific card alert(s), visit this page for instructions.

To re-enroll to all card alerts:

• Select a credit card or checking account linked to a debit card, and tap "Account Details"
• Tap "Manage Card Alerts"
• Tap "Activate" to re-enroll in card alerts
• Tap "Save" 

Yes. You do not need to re-enroll in card alerts.

Yes, you will need to enroll in alerts for each credit or debit card.

Please call Customer Service at 1-800-342-2778 or the number on the back of your card.

To update your email address, update your profile with the new email address you would like to receive card alerts for.

To update your phone number, you will need to update your contact information for each card:

• Select a credit card or checking account linked to a debit card, and tap "Account Details"
• Tap "Manage Card Alerts"
• Tap "Contact Information" and review current phone number and email address
• For SMS alert,  select the mobile number for delivery and tap "Verify"  

​​​​​​​Phone numbers without the US country code (+1) are unable to receive card alert SMS text messages.

Mastercard 3D Secure 2.0 is an additional layer of authentication for online card transactions that aims to reduce fraud and enhance security. Not all transactions or purchases will require 3D Secure authentication; it depends on the merchant and/or type of purchase. 

3D Secure may require a two-factor authentication to protect you from unauthorized or fraudulent transactions. The two-factor authentication will ask if you would like a passcode sent to your email or mobile phone and have you enter in the passcode. If you are able to authenticate your purchase using this method, the charge will go through. Otherwise, the transaction will be declined.

A 3D Secure authentication error may be due to a mistyped card number or an incorrect expiration date. You may need to reattempt the purchase to ensure all information needed to complete the transaction is correct. Also, if no authentication message was received, please double check that your mobile phone number and email address is correct on file with First Hawaiian Bank.

All of our First Hawaiian Bank consumer and small business debit and credit cardholders are automatically enrolled in Mastercard 3D Secure 2.0 as a security measure for our customers. There is no option to opt out. 

At this time, 3D Secure 2.0 is not enabled for customers with a Commercial or Small Business roll up credit card.

3D Secure 2.0 only monitors for transactions in which your physical card is not present.  When you use your physical card in person, 3D Secure 2.0 authentication is not triggered.

If you have questions about Mastercard 3D Secure, please call (808) 847-4444.