Why is my browser's security important for Online Banking?
Most browsers allow you to access www.fhb.com and view informational pages. Your browser's security must be adequate to protect your privacy when you apply for a product, view your account information or do any other banking related activity that involves confidential financial information. To access your accounts and pay bills through FHB Online, you must use a browser that supports 128-bit encryption security.

What are FHB Online's requirements for browsers?
To access your accounts and pay bills through FHB Online, you must use a browser that supports 128-bit encryption security. This level of encryption is a standard feature that comes with the current versions of the Internet Explorer and Netscape browsers. Follow these instructions to determine whether you will need to update your browser's security:

• If you are using Microsoft Internet Explorer, go to the FHB Online login page (https://fhbonline.fhb.com) and place your curser on or mouse over the lock icon on the bottom right of your browser. If the pop up message says “SSL Secured (128 bit)”, you can continue to use FHB Online as you normally do – no upgrade is required. If not, please go to the Microsoft website and install the most current version of Internet Explorer.
• If you are using Netscape, go to the FHB Online login page (https://fhbonline.fhb.com) and click on the lock icon on the bottom of your browser to get to the Page Info. If you are using a browser with 128-bit encryption, it will say “High-grade Encryption (RC4 128 bit)” and you can continue to use FHB Online as you normally do – no upgrade is required. If not, please go to the Netscape website and install the most current version of the Netscape browser.

Security of my User Name and Password
First Hawaiian Bank provides additional security for your financial information by requiring the use of a User Name and Password to access FHB Online. It is important that your User Name and Password are kept confidential. Measures you can take to ensure the safety of your confidential financial data include memorizing your password, changing your password on a regular basis by going to the Change Password screen under Preferences, and not disclosing your password to others.

Security Tips:

• Memorize your User Name and Password
  Your online User Name and Password authenticate you when you begin an Online Banking session. You should memorize your Password and never write it down anywhere or reveal it to anyone.
• Change your password regularly
  You can easily change your password by going to the Preferences section of the site and click on the Password tab.
• Remember to sign off
  You may not always be at your own computer when you bank online. Therefore, it is important to sign off when you are finished with your online banking session. For your security, FHB Online will automatically end your banking session after 15 minutes of inactivity. You can adjust the time out feature by going to the My Profile screen under Preferences. There is a 25-minute maximum time out limit.
• Notify First Hawaiian Bank immediately by phone if you notice any unusual account activity. Call our customer service line at 844-4444 (1-888-844-4444 from Neighbor Islands or the Continental U.S. From Guam, call 671-475-7900. From CNMI, call 670-235-3090).

Should I use anit-virus software?
Your computer can obtain a virus from an e-mail attachment or from downloading software from the Internet. Viruses have the ability to cause damage to your computer’s hardware and software. Viruses also have the ability to capture confidential information stored on your computer.

To protect your computer from viruses, we strongly recommend use of anti-virus software. If your computer is not already equipped with antivirus software, a number of vendors offer antivirus solutions including the following:

• McAfee
• Symantec (Norton)
• Computer Associates

Is it important to register my computer's software?
When you install software on your computer, you may be asked to register your copy of the software with the manufacturer. By registering your software, manufacturers have the ability to alert you of security and performance updates/patches.

We recommend regular updates to the following software types on your computer:

• Operating system
• Internet browser
• Anti-Virus
• Firewall

Do I need Firewall software on my computer?
Firewall software can help to protect your computer by enforcing restrictions between your computer and the Internet. We recommend the use of firewall software to protect your computer from possible intrusions by unauthorized individuals.

A few manufacturers that provide firewall software include:

Please be aware that certain firewall settings may interfere with your ability to access your online banking service. You should consult with the software manufacturer should you encounter difficulties accessing FHB Online through your firewall software. For more information about Firewalls and other software, please consult a software retailer.

Why do I need to turn off pop-up blockers?
We highly recommend turning off pop-up blockers when using FHB Online to ensure you are adequately informed of bank messages or changes regarding the service.

How do I turn off a browser's pop-up blocker?

Windows XP - Internet Explorer

1. Go up to the ‘tools’ option
2. You should see the pop-up blocker there
3. Select ‘Turn Off Pop-Up Blocker’ from the available options
4. You may also manually insert the website addresses in the ‘Allowed Sites’ section of Pop-Up Blocker Settings. There are two addresses that you must enter into this section: www.fhb.com and fhbonline.fhb.com.

Windows XP - Netscape any version

1. Go up to the 'tools' menu
2. Scroll down the tools menu and select 'options'
3. Within the options section, go to 'Site Controls' for older Netscape browsers or 'Content' for new versions of Netscape
4. Ensure that the 'Allow unrequested pop-up window' and 'Open requested pop-ups in new tab' boxes are checked for older Netscape browsers or make sure the 'Block pop-up windows' box is UN-checked for newer Netscape browsers
5. For newer Netscape browsers, you may also manually insert the website addresses into the 'Exceptions' section to the right of the 'Block pop-up windows' line. There are two addresses that you must enter into this section: www.fhb.com and fhbonline.fhb.com

1. Go up to the ‘tools’ menu
2. Then scroll down the tools menu and select ‘options’
3. Within the options section, go to ‘Web Features’ for older FireFox browsers or ‘Web Content’ for newer versions of FireFox
4. There you should see a checkbox named ‘Block Popup Windows’
5. Make sure the box is UN-checked
6. You may also manually insert the website addresses in the ‘Allowed Sites’ section to the right of the ‘Block Popup Windows’ line. There are two addresses that you must enter into this section: www.fhb.com and fhbonline.fhb.com.

1. Go to ‘Preferences’ by clicking the apple on the lower left hand side of your keyboard.
2. Choose ‘Privacy & Security’ from the menu options.
3. Then you should see ‘Popup Windows’ as a choice. Select that option.
4. You will see a checkbox with the term written next to it stating ‘Block unrequested pop-ups’ Put a checkmark in that box.
5. You may also manually insert the website addresses in the ‘Allowed Sites’ section to the right of the ‘Block unrequested pop-ups’ line. There are two addresses that you must enter into this section: www.fhb.com and fhbonline.fhb.com.

1. Go to the name Safari in the upper left-hand corner and click on it.
2. Right below the ‘preferences’ selection you should see ‘Block Pop-Up Windows’ option.
3. Click on it to disable.
4. Optionally you can hit the shortcut ‘apple +K’ to turn pop-up blocker off or on.

How do I turn off a pop-up blocker from a taskbar, such as Google or Yahoo?

Google Taskbar

1. With a Google taskbar there is an actual button that has a number and the term ‘blocked’ underneath the number.
2. Click this button and you will see the text on the button change to ‘Pop-Ups OK’.
3. With a Google taskbar you must do this every time you wish to log in to FHB Online.

1. With a Yahoo browser or taskbar you must go to ‘Yahoo Settings’.
2. There you should be able to locate the pop-up blocker options.
3. Disable pop-up blocker.

MSN taskbar

1. With a MSN browser or taskbar you must go to ‘MSN Settings’.
2. There you should be able to locate the pop-up blocker options.
3. Disable pop-up blocker.