Zelle® for your Small Business

Get Paid with Zelle[[®]]

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Now, eligible First Hawaiian Bank small business customers can send and receive payments with Zelle®[[#1]]. More convenient than cash and checks, Zelle® offers a fast and easy way to receive payments from your customers[[#1]], directly to your First Hawaiian Bank account.

Fast

Enhance cash flow. No need to wait for a check to clear, payments are sent typically within minutes[[#1]], directly from one account to another.

Convenient

Money is sent directly to your First Hawaiian Bank account, so there’s a record of all payments received, and less of a need to store or transport cash and checks.

Easy

Send and receive money right from your First Hawaiian Bank app, simply share your U.S. mobile number or email address and customers can pay you where you are[[#1]].

Frequently Asked Questions

    Are there any fees to use Zelle® with a small business account at First Hawaiian Bank?

    You must be enrolled for FHB Online Business Banking to use Zelle® with a small business account. FHB Online Business Banking is FREE for Priority Banking customers and $5.99 for all other customers. FHB Online Business Banking includes online banking, mobile banking, online Bill Pay, Zelle® and Entitlements.

      How do I use Zelle® with a small business account?

      You can send, request, or receive money with Zelle®. To get started, log into First Hawaiian Bank’s online banking or mobile app and select “Send Money with Zelle®”. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle®.

        How do I tell my customers that they can pay me with Zelle®?

        There are a few ways you can encourage your customers to pay you with Zelle®.

        • Tell customers verbally that you accept payments with Zelle® and that they can easily send you money right from their banking app.
        • Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
        • Use Zelle® to request money[[1]] from your customers (which will send them a notification telling them you’ve requested payment with Zelle®)
        • Add pre-approved Zelle® content to your business website: zellepay.com/smallbusiness-toolkit

        Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s mobile banking app. You will not be able to receive payments from consumers enrolled in the Zelle® app.

          Who can I send money to with Zelle® when I have a small business bank account?

          When you use Zelle® with a small business account, you can send money to other small businesses with an eligible account at a financial institution that offers Zelle® to small businesses. You can also send money to consumers that have access to Zelle® through their mobile banking app. At this time, we don’t support sending to (or receiving from) consumers that are only enrolled in the Zelle® app.

          If the small business or consumer you send money to has already enrolled with Zelle® through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

            Can I cancel a payment if I sent money using Zelle®?

            You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

            If you send money to a small business or consumer that has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

            If you try to send money to a consumer who is enrolled in the Zelle® app, the payment won’t go through and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle® does not currently support sending money to users enrolled in the Zelle® app.

            If you sent money to the wrong person, please immediately contact us at (888) 643-4343 for assistance.

             

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              Disclosures

              1. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience. Transactions between enrolled users typically occur in minutes. Business customers must be enrolled in FHB Online Business Banking to use Zelle®. FHB Online Business Banking is free for Business Priority Banking customers and $5.99 for all other customers. See Terms and Conditions of FHB Online Services for details.
              2. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

              Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.