FHB Commercial Online Education Center

Quickly access FHB Commercial Online educational guides, how-to videos, and training tools

  • Home
  • FHB Commercial Online Education Center

Everything online business banking

Welcome to the FHB Commercial Online Education Center (formerly FHB Online Business Center (OBC). Here you will find the information and tools you need to help you make the most of the First Hawaiian Bank Commercial Online service.

FHB Commerial Online Resources

    FHB Commercial Online Users Guides
      Account Reconciliation/Positive Pay
      • ARP Customer Training - Account Reconciliation
      • ARP Customer Training – Administration
      • ARP Customer Training – Dashboard/Exception Processing
      • ARP Customer Training - Logging In
      • ARP Customer Training - Positive Pay
      • ARP FAQ
      • ARP Quick Reference Guide
      • ARP User Guide
      • ARP System Updates - as of 8/20/2023
        • 8.20.23 - Deposit Reconciliation Account Activity PDF Report now creates a page break after each account
        • 7.23.23 - For ZBA sweep accounts, the Beginning Balance is now correctly calculated as zero, so a transaction posted on first day of the current cycle appears in the Credits section of the Account Reconciliation statement.
        • 7.23.23 - The Issued Payee Name is now included in all relevant Account Recon Statement and Account Recon Activity reports (Exception Items, Outstanding Issues, Active Stops, and Previously Cycled Issues) and formats (CSV, PDF, HTML and TEXT).
        • 7.23.23 - Deposit Reconciliation Unreported Details are listed last on each day of the Deposit Accounts Activity Summary on the screen.
        • 5.25.23 - The Exceptions item always includes a hyperlink on the Welcome page, regardless of the Positive Pay services the company has enabled.
        • 4.20.23 - The Check Image is now displaying correctly on Deposit Reconciliation Service reports.
        • 4.20.23 - The full contents of Bulletin messages beyond the subject line now appear in the Alerts and Messages section of the 018 Welcome page.
        • 4.20.23 - When an Issue Status report is downloaded as a .CSV file, for Payee Name records ending with a quotation mark("), the entire issue status details of the next check listed are no longer merged with the previous record in the Payee column.
        • 4.20.23 - Headers and columns now display correctly in standard reporting using .CSV file format.
          - When two accounts from different tracking numbers (TRC) having the same account number appear on a single Positive Pay.
          - Outstanding Issues page, the PDF report now displays properly.
        • 4.20.23 - The Reason column on the Exceptions and Decision Settings page now accepts up to 40 characters.
        Recorded Webinar Training Library
          Video Tutorial Library
            Quick Reference Guides

             

            For additional assistance, please contact our Treasury Management Servicing at 808-844-3303 or CashMgt@fhb.com.