Privacy

We take the privacy and security of our customers’ information seriously

At First Hawaiian Bank, we know it’s our responsibility to protect our customers’ personal information. Here you’ll find our policies and other information regarding information security.

View or print First Hawaiian Bank's privacy policy

View or print First Hawaiian Bank's California Consumer Privacy Act Disclosure

View or print First Hawaiian Bank's Online Privacy Policy

View or print First Hawaiian Bank's Short Code Privacy Policy

    Protect your credit information

    We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. It's a good idea to check your report periodically with one or more of the major credit bureaus listed below to see that the information is accurate and up to date.

    Equifax, Inc.
    (800) 685-1111
    www.equifax.com

    Trans Union Corporation
    (800) 888-4213
    www.transunion.com

    Experian
    (888) 397-3742
    www.experian.com

    If you believe that we have incorrect information or have reported inaccurate information to a credit bureau, please write to us at: First Hawaiian Bank, Corporate Compliance Division, P.O. Box 1959, Honolulu, HI 96805.

      Protect your good name

      You can take steps to secure your personal information and guard against identity theft, one of the fastest-growing kinds of fraud. (Identity theft occurs when criminals steal your financial information and assume your identity -- applying for credit in your name, running up huge bills and generally wrecking your credit history.) If you suspect your identity has been stolen:

      • Contact First Hawaiian Bank immediately so we can start closing accounts and clearing your name. Call (808) 844-4444 (from Oahu) or call toll-free at (888) 844-4444 from the Mainland U.S., Neighbor Islands, Guam, or CNMI. 
      • File a police report and call the fraud units of the major credit bureaus:
      • Report the incident to the toll-free Identity Theft Hotline of the Federal Trade Commission at 1-877-ID THEFT (438-4338). Counselors there can help you resolve problems.
      • Learn more about identity theft at https://www.identitytheft.gov/