How do I modify or delete a company or person in my payee list?
Go to the Payee List on the Payment Center and select the Payee name you wish to modify or delete.
What happens if the scheduled delivery date falls on a weekend or holiday for an automatic recurring payment?
If an automatic payment is scheduled for delivery on a non-business day such as a weekend or holiday, the date is adjusted to the preceding business day.
The Pending Payments section in Payment Center will show the adjusted delivery date. You can change the date as needed.
Who is Fiserv, and why did I get an email notice from them?
Fiserv is our online payment processor. You may receive communications from Fiserv if there are issues with payments from your account.
Can I request a stop payment on a payment that has already been sent?
If you want to stop any payment that has already begun processing, you must contact our Online Banking Customer Service. Although FHB will make every effort to accommodate your request, FHB will have no liability for failing to do so. The success of the stop payment request will depend on the status of the payment at the time of the request. A stop payment request may incur additional fees.
How do I know if a payment was delivered?
You can see the status of your payments in Activity. Payments start in a Pending status until processing begins.
What happens if the address changes for an AutoPay payment?
You must cancel and reschedule an AutoPay payment when you update the address for the payee. If you don't cancel and reschedule the payment, the payment will continue to go to the address that was on file for the payee at the time the AutoPay payment was originally set up.
How do I change or cancel a scheduled bill payment?
You may cancel or edit any Scheduled Payment (including recurring payments) by following the directions within Online Bill Pay. Once the Service has begun processing a payment it cannot be cancelled or edited. If you want to change only the next occurrence of an automatic payment, locate the payment in the Pending Payments section of Payment Center. Select the payment, and then click Change or Cancel.
Can I schedule recurring payments?
Yes. AutoPay allows you to set up repeating payments in FHB Online Bill Payment. You can set up AutoPay for any company or person you pay regularly.
Quick Facts
What if I do not have sufficient funds on the payment date?
You are responsible for any payment you make through our Online Bill Payment. Insufficient funds may lead to additional fees and suspension or termination of service. If we send a payment on your behalf and you do not have sufficient funds when we attempt to debit your account, the following will occur:
1. Your payment will still be sent.
What are Payment Reminders?
Payment Reminders are useful when you want help remembering to make payments on time, but you aren’t ready to set up AutoPay. Set up and manage reminders from the Payment Center.