Bill Pay Update

Introducing a Fresh, User-Friendly Bill Pay Design

Saved biller information, instructions, and past activity will AUTOMATICALLY transfer over without any action on your part.

Access to [[Bill Pay | /online-mobile-banking/bill-pay]] and our new design are available to those who are enrolled in the service. [[Enroll for Bill Pay today | https://fhbonline.fhb.com/firsthawaiianbankonline/uux.aspx#/login]] in FHB Online.

(see Terms and Conditions for any fees or restrictions that may apply[[#1]])

What's New

Modern User Interface

A refreshed design to our Bill Pay software, for both FHB Online Banking and the FHB Mobile app, brings a modern approach.

Save Time with Multipay[[#2]]

Multipay allows you to pay multiple billers at the same time. Check the boxes next to your billers to select how many you want to pay at one time.

Improved Clarity

The new view prioritizes unpaid, upcoming bills to help you stay on top of payments. Also, upon bill payment confirmation it will now specify if the payment is sent electronically or by check via mail.

Learn More

Our [[Bill Pay FAQs | /faqs/digital-banking]] and [[videos | /online-mobile-banking/tutorial-library#mobilehowto]] are a great way to learn the ins-and-outs of our new experience.

Bill Pay how-to videos

Learn how to quickly pay all your bills with the new Bill Pay.

Checkfree Next Video

Overview

Checkfree Next - Activity Video

Activity

Checkfree Next - Adding Billers - Add Electronic Billers Video

Add Electronic Billers

Checkfree Next - Adding Billers - Add Paper Biller Video

Add Paper Biller

Checkfree Next - Adding Billers - Grouping Billers Video

Grouping Billers

Checkfree Next - Paying Bills - Automatic Payments Video

Automatic Payments

Checkfree Next - Paying Bills - Request eBills Video

Request eBills

Checkfree Next - Paying Bills - Rush Payments Video

Rush Payments

View More How-to Videos

FAQs

    How do I send a message in the new bill pay experience?

    With the new update, the Bill pay message center will no longer be available. If you have any Bill Pay inquiries, please send us a secure message in FHB Online.

      How far back does recent activity display?

      Recent activity will display the last 14 days. To see all bill payments within the last 6 months, use the ‘Activity’ tab.

       

      Didn’t find an answer? Still have questions?

      See More Related FAQs

        Disclosures

        View Terms and Conditions

        1. Personal customers enrolling for Online Bill Pay may incur additional fees. To unenroll from the Bill Pay service, personal customers can login to FHB Online and go to Settings then "Unenroll from Bill Pay". FHB Online Business Banking is required for business customers to use Online Bill Pay. See Terms and Conditions of FHB Online Services for details.
        2. The availability of Multipay is dependent of the resolution of your screen. Multipay will appear on desktop versions of Bill Pay and landscape-oriented tablets. Multipay will not be available on mobile phones.