What is a Network fee?
A Network ATM fee occurs whenever you access an ATM outside First Hawaiian Bank's network for withdrawals, transfers, or balance inquiries. In some instances, you may be charged a fee by the ATM operator or network as well.
What is the Automated Clearing House (ACH) number?
For ACH transactions, please use the routing number for electronic transactions.
What is First Hawaiian Bank’s swift code?
First Hawaiian Bank’s international SWIFT code is: FHBKUS77
Do you offer money orders and cashier's checks?
We do offer Official Bank Checks, which are like cashier’s checks, and are considered guaranteed by the full faith and credit of First Hawaiian Bank. To find the exact fee for your account, please call us at 1-888-844-4444 or visit your nearest local branch. We do not offer money orders.
How do I change my legal name/title?
To change your legal name, please bring a government-issued photo ID along with the documentation (described in the table on this page) to any First Hawaiian Bank Branch. A customer service representative will give you supporting forms to complete and will help you get a new debit card and/or credit card. For a new debit card, fees may apply; please see your schedule of fees for more details.
How do I close my account?
We are sorry to hear that you want to close your account. We are constantly looking for ways to make banking work for you in ways it never has before and would like to know how we can make this happen for you. Please call us at 1-888-844-4444 if we can assist you in any way.
How do I talk to a customer service representative about my account?
First Hawaiian Bank's Customer Service is available seven days a week from 7am to 7pm HST. You can make inquiries about your accounts by calling the number on your statement, debit/credit card, or calling the numbers listed below:
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Banking Customer Service |
How do I find the nearest First Hawaiian Bank branch?
For Branch locations and hours use our ATM and Branch locator. Alternatively, you may use our mobile banking service or contact our Customer Service Call Center at 1-888-844-4444.
What is the bank's holiday schedule?
Please visit the link below to see when First Hawaiian Bank's offices and banking centers will be closed in observance of holidays:
How do I change my address?
If you have FHB Online Banking, please log in to FHB Online and click on the "Messages" link to send a Secured Message and provide the below information to request a change of address. If you do not have FHB Online, please complete the Change of Address Form and bring or mail to any First Hawaiian Bank Branch.